Leave it to the Danes. A Danish study of 4,500 public workers has led researchers to conclude that the boss, not the workload, is what makes disgruntled workers disgruntled. They go on to say that workers can actually handle a pretty intense workplace and workload, so long as they feel like they’re being treated fairly. (I suspect there’s a bit more to it but that’s a quick summary.)
The solution? Here’s a quote from the article:
“I recommend a management style in which there is a clearly expressed wish to treat employees properly – combined with a transparent organisational structure.”
Big surprise! If you’ve read Information Age Management, you know how important it is to treat your workers with dignity, and you’ve learned techniques to do just that while getting better performance out of them than before. But it’s always nice to read a little confirmation, even if it is at the expense of the Danish public sector.
Here’s the article: